Last updated: [7/5/2025]

These terms and conditions (“Terms”) govern the use of services provided by Catriona Coughlan – virtual assistance for neurodivergent minds (“I,” “my,” “me”), a UK-based business, to clients (“you,” “your”). By engaging with my services, you agree to be bound by these Terms.

1. Services

I provide a range of virtual assistance services designed to support neurodivergent individuals. These services include:

• Life and Work Admin: Managing schedules, appointments, emails, task lists, and general administrative tasks.

• Bookkeeping Support: Light bookkeeping and invoicing assistance.

• Body Doubling: Providing accountability and support for task completion.

• Project Management: Assistance with specific, one-off tasks or long-term projects.

If you require any additional services, please contact me to discuss.

2. Service Packages & Pricing

My standard hourly rate is £25 per hour, with a minimum booking of 1 hour. This pay-as-you-go option is perfect for ad-hoc tasks or one-off assistance.

For clients who wish to book time in advance, I also offer optional discounted service packages:

• Light Support – 5 hours for £120 (£24/hr)

• Standard Support – 10 hours for £230 (£23/hr)

• Comprehensive Support – 20 hours for £440 (£22/hr)

Packages must be paid for in advance and are non-refundable once work has commenced. Hours must be used within 3 months of purchase, unless otherwise agreed in writing. Unused time will not roll over beyond this period. Packages cannot be switched or downgraded after purchase.

All time is tracked using detailed logs, and clients will receive regular updates to show how many hours have been used and how many remain.

3. Why Packages Expire After 3 Months

The discounted rate in each package is offered with the understanding that the hours will be used within a reasonable timeframe. This helps me plan availability and manage my schedule fairly across all clients.

To keep things flexible and straightforward, hours must be used within 3 months of purchase, unless agreed otherwise in advance. This timeframe ensures I can offer consistent support and maintain a balanced workload.

If something unexpected comes up and you need a little extra time, just get in touch — I'm happy to discuss options.

4. Payment Terms

• Invoicing: Invoices will be issued monthly or upon completion of a project, depending on the service arrangement.

• Payment Due: Payment is due within 7 days of the invoice date.

• Late Payment Fees:
  Payments are due within 7 days of the invoice date. Invoices unpaid after this time may incur:

  • A £10 administration fee, and

  • Interest at 3% above the Bank of England base rate, calculated daily.

• Deposits: A deposit may be required for larger projects or packages. This will be agreed upon before work begins.

• Accepted Payment Methods: Payment is accepted via bank transfer only.

• Currency: All payments are in GBP (£).

5 Cancellation and Refund Policy

• Cancellation: You may cancel or reschedule a service with at least 24 hours’ notice. If less than 24 hours’ notice is given, I reserve the right to charge for the scheduled time.

• Refunds: Refunds are not issued for time already worked. However, if services are not as agreed, I will work with you to resolve any issues. If a refund is agreed, it will be processed within 14 days of approval.

6. Confidentiality and Data Protection

I understand the sensitive nature of my work and am committed to maintaining confidentiality and protecting your data.

• GDPR Compliance: I comply with the UK GDPR for collecting, storing, and processing personal data.

• Confidentiality: All client information is treated as confidential and will not be shared without your explicit consent, unless required by law.

For more details, please see my Privacy Policy.

7. Intellectual Property

• Ownership: All materials, documents, and content created during the provision of services remain the property of Catriona Coughlan – virtual assistance for neurodivergent minds until full payment is received.

• Client Materials: You retain ownership of any intellectual property you provide (e.g., logos, brand assets). I do not claim rights over your content.

8. Communication and Working Hours

• Communication: Communication is typically via email. Additional video or voice calls can be arranged when necessary.

• Working Hours: I work flexibly during weekday daytime hours. I do not work evenings or weekends unless specifically agreed in advance.

9. Limitation of Liability

I aim to deliver high-quality service but cannot be held liable for any indirect, incidental, or consequential damages arising from the use of my services.

10. Changes to These Terms and Conditions

I may update these Terms from time to time. Clients will be notified of significant updates, and the revised Terms will always be available on my website. Continued use of my services constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these terms, please use the contact page below.